Terms & Conditions

📜 Terms & Conditions

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Welcome to Byron to Broome Soap Co.!

By using our website and purchasing our products, you agree to the following terms and conditions. We’ve kept them clear and friendly, just like our handmade soaps.

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🧼 Product Information

All our products are lovingly handmade, which means no two items are exactly the same. We aim to provide accurate descriptions and imagery, but variations in scent, colour, or shape are part of what makes our products one-of-a-kind.

💳 Ordering & Payment

All prices are listed in Australian Dollars (AUD). Payments are processed securely through our online payment providers. Your order is confirmed once payment has been received.

🚚 Shipping & Delivery

Shipping rates and estimated delivery times are outlined on our Shipping Policy. While we aim to dispatch orders promptly, delays may occasionally occur due to circumstances beyond our control.

🔄 Refunds & Returns

Because our products are for personal use, we do not accept returns for change-of-mind purchases. If an item arrives damaged or incorrect, please get in touch within 7 days. Full details are available in our Refund Policy.

🔒 Privacy

Your privacy matters. Any personal information you share with us is used solely to process your order and improve your experience. For more details, check out our Privacy Policy.

🖼 Intellectual Property

All content on our site - including images, branding, copy, and product designs—is the property of Byron to Broome Soap Co. Please don’t reuse any materials without our permission.

⚠️ Liability

We take great care in crafting and packaging our products, but Byron to Broome Soap Co. is not liable for allergic reactions, misuse, or circumstances beyond our control, including shipping delays or carrier mishaps. Please read product descriptions and ingredients carefully.

📬 Contact

If you have questions or need support, reach out to us at byrontobroome@bigpond.com